Refund and Returns Policy
At Official Moon Chocolate, we prioritize your satisfaction and quality. Due to the nature of our products and strict regulatory guidelines, please review our refund and return terms carefully.
Returns
For safety and compliance reasons, we do not accept returns on any products once delivered. This policy helps ensure the integrity and quality of our edible chocolates.
Refunds and Replacements
If you receive an order that is damaged, defective, or incorrect, please notify us within 48 hours of delivery. To be eligible for a refund or replacement, you must provide:
- A clear description of the issue
- Photographic evidence of the product condition
Upon verification, we will offer a refund or replacement at our discretion.
Non-Refundable Items
Refunds are not available for:
- Opened, consumed, or altered products
- Products damaged due to customer mishandling after delivery
How to Contact Us
To report an issue or request support, please email us at clientservice@officialmoonchocolate.us.com or call (303) 578-2369 within the specified timeframe.