Shipping Policy
At Official Moon Chocolate, we take pride in delivering our products quickly, securely, and in full legal compliance—whether you’re ordering from across the state or across the world.
Shipping Coverage
We ship both domestically across the United States and internationally. Products are formulated and packaged in compliance with local regulations, ensuring legal eligibility in each region.
Carriers & Shipping Options
All orders are shipped via trusted national carriers, including USPS, FedEx, and UPS. Customers may choose between:
- Standard Shipping – $15 flat rate
- Expedited Shipping – $30 flat rate (processed within 24–48 hours)
We offer free standard shipping on all orders over $300.
Processing Times
- Orders are processed within 1–4 business days.
- Expedited shipping orders are prioritized and processed within 24–48 hours.
You’ll receive a shipping confirmation email with tracking details once your order has been submitted for dispatch. You can also track your order directly on our website.
Estimated Delivery Times
- United States: 3–7 business days after shipping
- International: 7–21 business days, depending on destination and customs
Please note that delivery times may vary due to external factors such as carrier delays or international customs procedures.
Lost or Stolen Packages
Once an order has been marked “delivered” by the carrier, responsibility for the package transfers to the customer. While we are not liable for lost or stolen packages after confirmed delivery, we’re happy to assist in filing claims or helping you investigate with the carrier if needed.
Questions?
For shipping inquiries, please reach out to us at clientservice@officialmoonchocolate.us.com or call (303) 578-2369 during normal business hours.